Shipping Policy

Shipping Policy

Last updated on: September 10, 2026

Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers across Europe every day and we strive to provide you with the highest level of service. We will assign the appropriate warehouse automatically based on your shipping country at checkout.

1. Shipping Cost & Tax

Free shipping & tax-included package for all EU countries. No hidden customs fees for EU deliveries.

2. Warehouse & Carrier Allocation

Warehouse Assignment Rule: We select the nearest warehouse (Germany / UK / China) according to your delivery country. Main carriers: GLS, DPD, SEUR, XDP. For large electric scooter models such as E6-S, we use Cargoboard for freight delivery.
Ship From Carrier Ship To Estimated Shipping Time Order Processing Time
Germany Warehouse GLS, DPD, SEUR, Cargoboard
(Cargoboard for large models e.g. E6-S)		 EU Countries
(Excludes Cyprus, Malta & remote islands)		 1–3 business days for local Germany delivery.
Standard EU: 2–7 business days
Remote areas: +1~3 additional business days 		1–2 business days
UK Warehouse XDP, DPD United Kingdom 1–3 business days for UK local delivery.
Remote areas: +1~3 additional business days 		1–2 business days
CN Warehouse
(Suitable for most accessories)		 International courier UK & all EU countries
(Excludes Cyprus, Malta & remote islands)		 15–25 business days 1–2 business days

3. Important Shipping Notes

  • Order processing time is separate from delivery transit time. It takes 1–2 business days for our team to pack and hand over your parcel to the courier.
  • Remote islands and less accessible regions will require an extra 1–3 business days for delivery.
  • Large electric scooters like E6-S will be shipped via Cargoboard freight service, which follows separate delivery scheduling.
  • Once your parcel is dispatched, we will send you a tracking number by email. You can track your shipment status online.
  • Please make sure your delivery address, postcode and contact number are correct. Incorrect information may cause delivery delays or return.

Contact Support

If you have any questions about shipping, delivery or tracking, please reach out to our support team:
Email: Service@joyor-eu.com